Silk & Harmony Return & Refund Policy

Returns

Due to the nature of personal care products, we are unable to accept returns on opened or used items for hygiene and safety reasons.

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can make it right.

To request assistance, please email us at [your email here] with your order number and a photo of the product.

---

Refunds

If your order arrives damaged or incorrect, we will gladly offer one of the following:

• a replacement product
• a store credit
• or a refund to the original payment method

Requests must be made within 7 days of receiving your order.

---

Order Issues

If there is an issue with your order, please reach out to us and we will do our best to resolve it quickly. Customer satisfaction is very important to us.

---

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once delivered:

• opened skincare products
• used body care products
• sale or promotional items

---

Shipping Issues

Silk & Harmony is not responsible for packages that are lost, delayed, or stolen once they have been marked as delivered by the shipping carrier.

If you experience an issue with delivery, we recommend contacting the carrier directly for assistance.

Contact

For questions about your order, please contact us at:

hello@silknharmony.com

We are always happy to help.